Returns & Exchanges
At Hotmilk Lingerie, we want you to feel confident and comfortable in your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Please ensure all garments are tried on over your own underwear to maintain hygiene standards.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels and hygiene seals remain intact and the garment is in its original condition.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing